Behavioral Health Quality Improvement

Behavioral Health Quality Improvement monitors services that are provided throughout Humboldt County’s Mental Health Plan—including contracted providers—to ensure that state contracts and state and federal regulations are met. We develop data-driven decisions and processes to continually monitor the quality of care that our consumers receive. We do this through regular audits, producing annual quality improvement goals and reports, as well as collaborating with providers, consumers, and family and community members to inform performance improvement projects. We also develop training and other resources to support programs. Additionally, we maintain knowledge of current federal and state rules and regulations that guide daily operations.

Humboldt County Behavioral Health Integrated Member Handbook

This handbook walks you through how to obtain Medi-Cal specialty mental health services through your county mental health plan, explains your benefits and how to receive care. It will also answer many of your questions. 

Review the handbook to learn more about:

  • How to access specialty mental health services
  • What benefits you have access to
  • What to do if you have a question or problem
  • Your rights and responsibilities as a Medi-Cal beneficiary.

This handbook and other written materials are available electronically at humboldtgov.org/BehavioralHealth or in printed form from the mental health plan, free of charge. Call your mental health plan if you would like a printed copy. Requests are to be processed within five business days. 

Use this handbook as an addition to the information you received when you enrolled in Medi-Cal.

Client and Community Feedback

Behavioral Health Quality Improvement (QI) wants to hear from you. Your feedback is critical in ensuring Behavioral Health maintains the highest quality of care for our consumers. 

Client Comment Cards

Client comment cards provide an opportunity for clients to provide feedback on our services in the community, and opt to receive a call or email back from QI.

Use the links below to fill out a Client Comment Card PDF.         
Client Comment Cards (English) (PDF)
Client Comment Cards (Spanish) (PDF)

Comment Cards are also available to clients in the waiting areas at:

  • 720 Wood Street BH Main Campus (Reception and Medication Support)
  • Children's Behavioral Health Clinic
  • Community Corrections Resource Center (CCRC)
  • Comprehensive Community Treatment (CCT)
  • Garberville Outpatient Clinic
  • Healthy Moms Program
  • Homeless Outreach and Mobile Engagement (HOME)
  • New Horizon Continuing Care (Regional Facility)
  • Older Adult Outpatient Services
  • Transition Age Youth Division (TAY)
  • Willow Creek Clinic

Client Problem Resolution Process - Grievances and Appeals

Behavioral Health prides itself in providing the best quality of care for our community. However, should you have a complaint, grievance or appeal we believe it is critical to understand your rights in the Client Problem Resolution Process. Linked below is the Client Problem Resolution Guide and Form. The guide lists your rights in the problem resolution process as well as instructions and details about what you can expect while filing a grievance or appeal. 

Grievance and Appeals for Drug Medi-Cal-Organized Delivery System Services

Behavioral Health collaborates with Partnership HealthPlan of California (PHC) to provide the best quality of care in substance use disorder services for our community. However, should you have a complaint, grievance or appeal we believe it is critical for you to understand your rights in the client problem resolution process. Linked below is PHC’s webpage that provides information on the grievance and appeals process for members receiving substance use disorder services through the Wellness & Recovery Program. The guide lists your rights in the problem resolution process as well as instructions and details about what you can expect while filing a grievance or appeal.

Visit PHC's Wellness & Recovery Program Grievance and Appeals webpage.

Click on the link below to read the Problem Resolution Guide for detailed instructions. 
Client Problem Resolution Guide (PDF)

Click on the link below to fill out and print the grievance form and begin the Client Problem Resolution Process.         
Client Problem Resolution Request Form (PDF)

Mail completed forms to:
Quality Improvement Coordinator
Humboldt County Behavioral Health
720 Wood St.
Eureka, CA 95501

Humboldt County Mental Health Plan State Performance Dashboard Reports

Humboldt County’s Presumptive Transfer (AB 1299) Points of Contacts

  • Probation, Brett Moranda, 707-268-3303
  • Child Welfare, Alison Phongsavath, 707-388-6707
  • Mental Health, Rachel Davis-Packer, 707-268-2800

Consumer Perception Survey Satisfaction Ratings Dashboard

Managed Care Plan (MCP) Collaboration

Our collaboration with Partnership HealthPlan of California ensures that members receive integrated, person-centered care. By aligning behavioral health and physical health services through a formal Memorandum of Understanding (MOU), we help reduce gaps in care, improve health outcomes and support access to medically necessary services, including health-related social supports. This partnership is designed to make navigating care easier for members who need services from both systems.

The Humboldt County Behavioral Health Plan partners with Partnership HealthPlan of California through an MOU to coordinate services for:

  • Drug Medi-Cal Organized Delivery System (DMC-ODS)
  • Mental Health Plan (MHP)

This collaboration ensures members receive medically necessary services, including health-related social services, when accessing care from both the county Behavioral Health Plan and the Managed Care Plan (MCP).

Drug Medi-Cal Organized Delivery System (DMC-ODS)

The MOU between Humboldt County Behavioral Health Plan and Partnership HealthPlan of California outlines coordination of substance use disorder treatment services and related supports for members served by both plans.

Mental Health Plan (MHP)

The MOU also addresses coordination of specialty mental health services, ensuring seamless care for members who need behavioral health and physical health services.

Reports