Show All Answers

1. My bag didn't make it my final destination. How do I get my bag?

If your baggage was lost, damaged, or has missing items from it, you will have to follow the procedures and fill out a baggage claim form of your respective airline by using the links below.

United Airlines

File a Lost and Found Report: Lost and Found - United

Avelo Airlines

Customer Support Center: (346) 616-9500 

2. I left an Item on the plane. How do I get my item back?

If you are still at the airport, talk to an agent of your respective airline if available. Otherwise you will need follow the airlines lost and found policies linked below

United Airlines

File a Lost and Found Report: Lost and Found - United

Avelo Airlines

Customer Support Center: (346) 616-9500 

3. I lost/left an item in the Airport Terminal. How do I get my item back?.

If you believe you lost an item inside the ACV terminal (before going through TSA checkpoint) please contact the airport management office.

Airport Management

(707) 839-5401: Extension (5)

4. I lost/left an Item in the parking lot. How do I get my item back?

If you believe you lost an item inside one of the ACV parking areas please contact the airport management office.

Airport Management

(707) 839-5401: Extension (5)

5. I lost/left an item at one of the gates. How do I get my item back?

If you believe you lost an item after passing the TSA security checkpoint, but before boarding a plane you will need to contact the TSA.

TSA

(707) 839-2957